Welcome to Hatonista Where its all about the hat......

Terms & Conditions




We/Us/Our - (“Hatonista Millinery”), (“HatonistaMillinery.com”)

You/Your/Client – The Customer

Goods/Piece/Item/Products - means any hat, fascinator, headwear or accessory.

Terms - These Terms and Conditions of trading

Ready to Wear – A hat or headpiece that is available to order directly from our website, as it is described, without any customer specific changes.

Ready to Wear Custom Order – A hat or headpiece design that is available from our online store but it is made to specifications defined by the customer; for example a different colour choice, change of trim or change of size. 

Bespoke – A hat or headpiece that is made from specification directly from the client and often requires specific design, measurements, colour dying, and specialty trimmings.


 We strongly advise that you read these terms & conditions thoroughly.

These Terms and Conditions of trading ("terms") apply to all contracts between you/your ("the Customer") and we/us/our (“Hatonista Millinery”) these terms relate to all sales with Hatonista Millinery, via online at HatonistaMillinery.com, at our Atelier and any Hatonista events.

These terms and conditions exclude Hatonista millinery items purchased via other stockists.

We reserve the right to alter these terms at any time and without notice.

Nothing within these terms and conditions shall affect you/the customer’s statutory rights as a consumer.

By continued use of HatonistaMillinery.com, by placing an order online or in our studio & by accepting the delivery of the goods, it shall then be deemed as evidence of you the customer, fully accepting these terms and conditions.

 We (Hatonista millinery) reserve the right to update and/or change prices and products at any given time. All our pricing is in GBP (british pounds) and includes VAT (value added tax).  We reserve the right to adjust the VAT if it changes. 

All information regarding products are as accurate as possible. Although prices and descriptions may change over time and through this there could be errors, all errors incurred shall be rectified as soon as possible. We are not liable for any losses that maybe incurred due to these errors. The prices shown are per article and include VAT if nothing else is indicated but exclude delivery charges. We reserve the right against obviously incorrect prices shown on website.

We reserve the right to change/amend the price/descriptions/specifications of our products and conditions without notice, therefore we recommend that you read through the terms & conditions again, when you next visit our site.

Each and every product is handmade & is therefore unique, where natural materials are used such as sinamays, straws & feathers these too are unique and could differ from those that are displayed within our site &/or marketing. 

We (Hatonista millinery) are entitled to change these terms and conditions at any given time. This shall not affect the existing terms and conditions accepted by you/the customer upon making a purchase.


Ready-to-wear Millinery – Goods stock as standard as listed on the website.

Refunds will only be issued if the goods are returned to us in an unworn, as sold condition with tags attached. Please notify us & ensure the items are returned to us within 14 days after delivery. The goods need to be returned at your own cost, via an insured service as they remain your responsibility until received by us.


Ready-to-wear Millinery - Custom Orders

Hats, fascinators & headpiece designs that feature in our Ready To Wear Collections but they have been made to a clients’ specification, for example any change of colour from the standard, trim alteration or size variation makes a piece a custom order.

Refunds - As these pieces are specifically made to order returns will not be accepted & no refunds will be issued. 

If you are at all unsure of your colour choice please ask for a sample swatch of felt, sinamay, fabric etc to be sent to you before you place your order. We are more than happy to supply this for you.

Bespoke Millinery

Due to the nature of bespoke millinery a great deal of time can be invested into creating an ultimate hat or fascinator based on a brief as defined by a client. We therefore require, once your bespoke design has been agreed, a 50% non refundable deposit. This non-refundable deposit secures the studio time needed to create your piece & the materials. This will be deducted from the final price prior to collection/delivery. 

Before despatch any outstanding balances will need to be cleared. Should you wish to cancel you order at this point as said before the 50% deposit already paid will not be returned.

Refunds - As these pieces are specifically made to order returns will not be accepted & no refunds will be issued. 


We make every effort to show the colour of the goods as close to reality as possible. However, the colours that appear on the screen can vary in accordance with the quality and/or settings of your computer monitor.

We cannot guarantee that the colours shown on the website exactly reproduce the colours of the actual goods.

If in doubt please ask for a sample swatch of fabric to be sent to you before you plabe an order.


Copyright Hatonista Millinery. All rights reserved. All materials contained within this site are protected by copyright, belonging to Hatonista Millinery. 

This includes all photographs, graphic images, videos, logos, price information, descriptions, pictures and text. 

All images, designs and graphics have been either obtained with permission to be used within the site or created by Hatonista Millinery. 

All materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials appearing on this site (collectively, “Content”) are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Hatonista Millinery collectively, and its subsidiaries and/or affiliates (“Hatonista.com“ & “HatonistaMillinery.com”). 

Nothing within the site may be copied, recreated and/or used without prior consent from Hatonista Millinery. Any unauthorized use of any of the above shall result in copyright infringement.

This Internet site as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by Hatonista Millinery and all other Hatonista Millinery, Hatonista trademarks appearing on this site are trademarks of Hatonista Millinery.

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents of this site.


By using the HatonistaMillinery.com website, you signify your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Hatonista Millinery website.

HatonistaMillinery.com may make changes to the information contained in this Internet site, or to the services described and contained therein, at any time and without notice. HatonistaMillinery.com may, from time to time, change the rules that govern your use of this Internet site. Your use of this Internet site, following any such change, constitutes your agreement to follow and be bound by the rules as changed. HatonistaMillinery.com may change; move or delete portions of, or may add to, this site from time to time.

Hatonista millinery fully respects and is committed to the protection of your privacy and personal details. Everything in regards to private/personal details are dealt with in accordance with the Data Protection Act 1998. All private/personal information is handled and stored in a safe and responsible manner. No information regarding private/personal details shall ever be disclosed to third parties, and shall only be used by Hatonista millinery for the following:

· Login purposes

· Postal address and name used for future purchases and the processing of orders mailing list/newsletter informing you of new products, events, promotions, and any possible changes.

· We may record which products you have bought or that you have indicated an interested in to provide you with an enhanced shopping experience in the future. If you chose to be added or removed from the e-mailing list, please send an email to Hatonistamillinery@hotmail.com


Should you have any queries on these terms and conditions please contact us immediately on Hatonistamillinery@hotmail.com